All Collections
Troubleshooting
Troubleshooting in the app
What do I do if I want to delete my app or my account?
What do I do if I want to delete my app or my account?
Updated over a week ago

There's a difference between deleting the app and deleting your account. We'll talk you through both.

App Deletion

Uninstall the app from your phone.

Please note, however, that Sonic is designed to be linked to the app, so if you remove the app, you’ll no longer be able to receive water usage alerts or water consumption data. You will, however, receive robocalls if you get a long usage or high volume alert.

Account Deletion

To do this, simply launch the app

  • Under "Settings" scroll down to "application settings"

  • Click on "Delete Account", a notification will pop-up asking you to confirm the action

  • Once this is done, please check your mailbox as an email will be sent to confirm your request.

Please allow us up to 30 days to fully delete your account and in the meantime, if there is anything else we can help you with, please do not hesitate to let us know.

You will see a flashing purple light to show Sonic cannot connect to our cloud - as it cannot do it if you do not have an account with us.

We’d love to receive feedback as to why you’re thinking of leaving us, so please reach out to support@hero-labs.com.

#delete #cancel #leave #terminate #end #account #app

Did this answer your question?