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Troubleshooting in the app
In the app, it’s saying that Sonic remains in a 'processing' state. How can I fix this issue?
In the app, it’s saying that Sonic remains in a 'processing' state. How can I fix this issue?
Updated over a week ago

This could happen if your batteries are low, so it’s worth checking if you need new batteries. If you do, we recommend these: https://www.amazon.co.uk/Energizer-Ultimate-Lithium-Batteries-Pack/dp/B000IWW1G6?th=1

Otherwise, initiating a power cycle of the device (by turning the power off, and removing the batteries) should help. Wait for approximately 2 minutes and then try the device again. It should return to normal functionality.

If you have any problems, please contact our team at support@hero-labs.com and we’ll be happy to help.

#processing #stuck #app #reset

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