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Troubleshooting Sonic
What should I do if I suspect a fault with Sonic?
What should I do if I suspect a fault with Sonic?
Updated over a week ago

If you suspect a serious fault, it’s best to immediately turn off the water supply, disconnect Sonic from the mains power/take the batteries out, and contact us at support@hero-labs.com, or call us on +44 20 3327 1000.

If you’re not sure, feel free to send us a message via chat first, so we can investigate for you.

We’re a friendly bunch and are keen to help.

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