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Written by Ish
Updated over a week ago

Hero Labs warrants it's product to be free of defects in materials and workmanship for a period of two years to the end customer. Hero Labs will repair or replace defective products at our own expense. Repair or replacement may be performed by an authorised third party of Hero Lab's choosing. If the product is no longer available at the time of a warranty claim, Hero Labs reserves the right to replace it with one of equal or greater value, or refund the original purchase amount (at our sole discretion).

How to submit a warranty claim?

To submit a warranty claim, please submit the following information to support@hero-labs.com: 

• Product name or model number
• Proof of purchase including the date of purchase, such as an invoice or receipt
• Proof of installation by a trained, accredited professional
• A description of the problem with supporting documentation such as photographs or videos. 

If proof of the date of purchase cannot be supplied, the warranty period will be considered to have started from the date of manufacture.

The complete warranty is printed in the Safety Information and Warranty provided to you when you purchased Sonic.

Third Party Warranty

Items purchased through Hero Labs's authorised re-sellers and distributors must be returned in accordance with their respective Product guarantee as well as their returns and refund policy.

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