What triggers alerts?
Kamil Maciaszczyk avatar
Written by Kamil Maciaszczyk
Updated over a week ago

Potential alerts are split into High, Medium and Low severity which are triggered when Sonic detects anything unusual in your property/home.

High severity refers to events that could signal a serious problem. For example, an unusually large volume of water usage or a sudden, sharp rise in flow rate.

Medium severity refers to events that aren't as serious, but that should still be investigated as soon as possible. For example, a dishwasher or washing machine has been using water for much longer than it ought to.

Low severity refers to events that are unlikely to affect the safety of your home. For example, Sonic or Signal have lost connection to the cloud.

When you receive a "High Alert" we recommend that you action this as soon as possible.

Here are some steps you can take to find out more:

-Check outside taps and hose pipes as they can get damaged and can cause a high amount of flow.

-Take a look at your sinks, toilets and appliances.

-Check any water storage tanks in the loft or airing cupboards for any leaks.

-Try turning the water back on and see if there is still a large amount of water flowing. 

If you can't locate the source of the usage, we recommend turning the water off and calling a plumber as you may have a leak.

My check-ups keeps failing - what can I do?

If you can't find the source of the test failure, we recommend that you try to isolate some appliances such as dishwasher or washing machine from their respective valves. If the test results pass, then you have located the source of the issue, but if not, we recommend that you contact your plumber as you may have a leak.

If you have any questions, feel free to email us at support@hero-labs.com. 

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